Working at Home with Televated: Phone, Chat, and Email Support Positions

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Here at Work at Home Adventures, we introduce you to every kind of labor at house jobs, from cellphone jobs to non-phone jobs and every thing in between.

One of the roles we point out lots is an agent place with Televated.

Televated has been some of the widespread firms to offer make money working from home jobs for a number of years, because it gives brokers with the power to do dwell chat and e-mail assist work.

This sort of labor is extraordinarily widespread with mothers, particularly, who need to make money working from home however can’t do cellphone work as a result of their children are often with them within the house.

I just lately went to take a look at Televated once more to replace our evaluation from 2012, which is sort of outdated now as firms have a tendency to alter and develop by means of the years.

Unfortunately, I discovered that Televated’s web site is now not a working web site.

A Google search exhibits that Televated’s web site could have been hacked, however there’s nothing confirming this.

Visiting the web site solely brings up a clean web page, so it’s unclear what occurred to it or if the corporate is even nonetheless in operation.

Regardless, I’m unable to present you an up to date Televated jobs evaluation at this time.

For now, we’re going to maintain the outdated evaluation up so as to study extra concerning the firm and its careers ought to its web site come again.

If it does, we’ll make sure to replace our evaluation right here with the newest details about the corporate’s positions, utility course of, pay, and extra.

If you’re nonetheless searching for a assist agent place like these provided at Televated, I’ve supplied some alternate options beneath.

Scroll all the way down to the top of our evaluation to see a number of of our different favourite firms to search out make money working from home cellphone, chat, and e-mail assist work.

Read More: Top 38 Email & Online Chat Jobs from Home

What is Televated?

Televated is a work-at-home firm situated in Mountain Green, Utah that has been in enterprise for 15 years.

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Televated gives outsourced name heart options to small and mid-sized companies all through the United States.

These companies embody inbound calling, outbound calling, dwell chat, and e-mail response. They are categorized in what’s known as BPO (Business Process Outsourcing).

Televated hires digital assistants to work as impartial contractors to offer these companies to their purchasers.

While Televated does serve quite a lot of purchasers and industries, evidently a lot of them are within the greater schooling (school, college) occupation.

What do Virtual Assistants who work for Televated do?

When you settle for a place at Televated, you can be offering both inbound name companies, outbound name companies, dwell chat or e-mail response.

These positions may additionally embody knowledge entry work, surveys, and lead era along with the time spent speaking on the cellphone or answering e-mail. Data entry can typically be a separate service too.

Anyone who has ever executed cellphone work is aware of that it does require a specific amount of typing along with speaking and constructing rapport with the client.

Each program (shopper) works in another way and with totally different necessities.

Some of the packages require a gross sales quota (2 leads per hour) or metrics and some don’t. Many occasions newly employed brokers are given a alternative between two purchasers.

Equipment Requirements for Televated?

You will want High-speed Internet and both Windows 7, Windows XP or Windows Vista. You may even want a devoted line and noise canceling headsets to your cellphone.

Either a hardwired PC or laptop computer is okay.

You don’t need to have background noise. You will want an space of the home the place you’ll be able to shut the door and work uninterrupted.

Televated does use a predictive dialing software program (can’t point out it right here), which doesn’t work for sure Comcast customers.

However, Televated can present you the best way to work round that or with a greater resolution. All of that will likely be coated in coaching.

No prior name heart expertise is critical, however it’s most well-liked.

What is the Schedule like at Televated?

Depending upon the calls and purchasers, the schedule will differ.

Agents should not all the time allowed to select their very own schedules fairly than they’re assigned the schedule wanted.

For outbound the schedule is often (not all the time) Monday by means of Friday from eight:00 a.m. to 2:00 p.m. MST or the night shift is from 2:00 p.m. to 10:00 p.m. MST. For inbound it is going to differ, however be shut to those two schedules.

Pay

The pay averages round $eight an hour is paid by the minute and tracked to the closest minute.

There are incentives of $.50 an hour in case your work your whole hours plus there are additionally incentives for many packages. Additional hours are additionally out there on Saturday, if .

Saturdays should not obligatory.

Training is unpaid time, and you’re thought of an impartial contractor.

Pay Schedule

The pay schedule is fifth and 20th of every month through PayPal. Obviously, should you don’t have already got a PayPal account you will want to set one up.

My Overall Impression of Televated

I’ve heard from a number of VAs on WAHM.com and WorkPlaceLikeHome.com who’re having fun with the calls and have good issues to say concerning the firm and folks.

They mentioned the calls weren’t “hard” and the packages with metrics weren’t unrealistic to achieve. It was general a “low stress” job.

One downside, which did come up, was brokers had been complaining about not getting paid on time. Televated did apologize for the inconvenience, because it had just lately switched from mailing paper checks to paying with PayPal.

I believed that was noble of Televated to apologize publicly and handle the problem.

Televated additionally has a web-based presence at WorkPlaceLikeHome.com and appears very receptive to questions and complaints.

How to Apply

If Televated sounds prefer it could possibly be a “fit” for you or one in all your work-at-home colleagues, then ship a resume to justin@televated.com. Currently, they’re searching for outbound brokers.

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You can even browse their website to higher perceive the corporate and its mission assertion.

Their website is www.televated.com.

Good luck to these of you who apply!

Alternatives to Televated

Televated is way from the one firm to offer make money working from home jobs of this kind to folks such as you.

Here are a number of of out different favorites with related jobs to supply:

The Chat Shop

The Chat Shop is ideal for folks wanting solely for chat work that doesn’t require having an additional cellphone line and chatting with clients over the cellphone.

Moms with children within the house throughout work hours, that is for you!

The Chat Shop is an organization that matches its purchasers with brokers such as you who can present dwell chat assist to clients.

You could be dealing with tech assist questions, questions on services or products, or serving to clients navigate your purchasers’ web sites.

It all will depend on the purchasers with which you’re matched.

The excellent news is that this sort of work can differ from everyday relying on what purchasers you’re employed with.

If you’re employed with three totally different purchasers at a time, for instance, you would be working with a number of totally different merchandise and companies which will help maintain issues different and fascinating for you.

You should be capable of work between 20 and 40 hours per week and have a typing velocity of at least 65 WPM to use.

Support.com

Support.com is one other firm that gives numerous assist options to its purchasers, together with phone-based, chat-based, and email-based assist.

The firm can also be a frontrunner in providing superior advantages for its staff, together with tuition reimbursement, paid holidays, paid life insurance coverage, well being and dental insurance coverage advantages, and a referral bonus program.

Agents for Support.com are given complete coaching and all of the instruments and supplies they’ll want to achieve their jobs from their house workplace.

Although the pay isn’t listed on the location, many reviews say that you would be able to make someplace between $9 and $15 per hour, on common, relying on the packages and the purchasers you’re working with.

Concentrix

Concentrix, previously referred to as Convergys, appears for work at house brokers such as you to offer numerous sorts of assist for its purchasers to assist them bridge the hole with clients.

The firm has several types of assist roles in gross sales, service, and technical assist.

All roles embody full coaching, retirement plans, bonuses and different incentives for efficiency, paid time without work, and career-building alternatives.

Not all the positions Concentrix gives are home-based jobs, however a lot of them are relying on purchasers and their wants.

When you go to the Careers web page, make sure to search for jobs which are listed as home-based or digital.

Upwork

If you don’t need to get caught in a standard employee-employer relationship and function, then Upwork could be a better option for you.

This web site lists freelance gigs fairly than conventional work positions, so it’s place for self-employed freelancers to search out versatile work.

You can browse the assist positions you’re all for after making a profile that outlines your customer support and assist expertise.

Send alongside a proposal and some details about you and your expertise in your cowl letter for the shopper to see.

The shopper will get to pick out from all of the functions despatched from a job to search out the particular person they need to work with.

Upwork makes use of an escrow fee system that may assist shield each events in the case of fee so you’ll be able to make sure you receives a commission to your onerous work.

You may even use the location’s built-in time tracker to trace the time you’re employed for every shopper.

Have you labored with Televated? We’d love to listen to extra about your experiences within the feedback beneath!

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